Managed (Support-Services )

When to call us
Timing is everything, so contact us if…

You’re new to online qual and need some helping hands.
You want to optimise use of our platform.
You have a skills or resources gap that you need to quickly fill.
You want to build on your research experience and upskill.
You want the added confidence and flexibility that our team provides.

Benefit from…

Flexible support

Just tell us what you need. Whether it’s getting your reserch platform ready for day one, participation support or full project management, we’re here to drive your success.

The best participants

Great insight comes from great participants, whoever you’re looking for – across the world – we can create the right community to get the insights you need.

Expert input

We know research and we know project management, we can fully manage your project and free up your team to focus on what matters.

An agile research toolkit

Our platform offers a host of tools to support your project. We’re here to ensure you take advantage of the full suite of features: data gathering, moderation, analysis and output.

Platform setup and customisation

Get up and running with confidence

The success of your project starts with its set up. We’re here to support you with:

The fundamentals, like programming or onboarding users.
The hidden hazards, like sense-checking your platform for errors.
The extra polish, like creating a visually-inviting community space.

Fieldwork and
project support

Optimise your time

Our field and operations team are experts in both online and in-person research. To help optimise your time and ease your workload, we can:

Recruit, onboard, manage and engage your participants.
Provide advanced project management of complex workstreams, or multi-market studies.

Training and
development

Upskill and advance

Our advanced training and development packages can be tailored to your exact requirements:

Pick and choose the advanced training modules most relevant to your role.
Master the Together platform.
Hone your moderation skills to get more out of your participants and community

Our Client Success Team

Want to learn how we work with customers to achieve their research goals and drive impact? Meet your team.

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Hear from our customers

The flexible way Further works means they offer great value for money. Another key factor in our choice is the combined research and tech experience of the Further team. If we need advice – or if we need to develop a new feature/ tool – we know the team can offer additional support and expertise.

Dan Gillett

IGD

I want to work with a team I could trust and a platform that offered the functionality we needed. Running a large-scale, complex, multi-market project for a major client in the automotive industry meant I needed two key things: confidence and control. I had both Working with Further

Colin MacArthur

Partner, Kantar

There’s a sense of certainty when you work with Further, that the platform will operate as I want it to that the people will be recruited against the spec that I’ve put out, that the technical support will be there as and when I need it and it’s just utterly reliable and very easy to work with

Chris Blythe

The Brand Nursery

Our internal research capability at ACCA is really strong, but working with Further gave us additional experts on tap. They fed in their experience and their knowledge of the best tools for this research we wanted to do. It meant we could get from our initial ideas to a working platform, really, really quickly. That speed of turnaround is great.

Richard Baillie

ACCA, Customer Experience Workstream Lead